Job Highlights

• Contract type: Independent Contractor
  

• Work Schedule: 20h per week - Flexible within UK business hours - Monday-Friday

Client Timezone: UK Time (London)

 

Client Overview:

Join a rapidly growing family-owned service business that’s expanding so quickly they need dedicated support to keep up with demand. This company uses cutting-edge industry-specific technology to streamline operations and prioritizes efficiency and customer satisfaction. You’ll be joining at an exciting growth phase where your contributions directly impact the business’s success.

 

Job Description: 

You’ll become the operational backbone of a thriving service business, mastering a specialized CRM system designed specifically for their industry. This role offers the perfect blend of customer interaction and behind-the-scenes coordination, where your organizational skills and attention to detail will directly drive business efficiency. You’ll start part-time with strong potential for full-time conversion as you prove your value and the business continues its rapid expansion.

 

Responsibilities:

• Create and manage weekly appointment schedules optimizing geographic efficiency across service areas
• Handle customer communications via email and text using the company’s centralized CRM platform
• Build and maintain comprehensive customer records within the specialized Squeegee CRM system
• Coordinate appointment bookings and rescheduling based on customer needs and operational logistics
• Organize jobs into geographic “rounds” to maximize field team efficiency and profitability
• Process and send invoices to customers upon service completion
• Send professional payment reminders to clients with outstanding balances
• Provide clear, factual responses to customer inquiries using established templates
• Escalate complex issues to business owners for guidance and resolution
• Support basic bookkeeping tasks including payment reconciliation as the role evolves

 

Requirements:

• Excellent written and verbal English communication skills and feel comfortable learning new software systems quickly.

• Previous experience with CRM platforms like HubSpot or Zoho gives you an advantage, and any background in receptionist, customer service, or administrative roles sets you up for success.

• Strong attention to detail, understand the importance of geographic logistics in scheduling, and communicate proactively when you need guidance.

• Bonus if you have experience with service industry operations or small business environments.

 

Why Join This Team?:

• • Start part-time with clear path to full-time conversion based on performance
  • Work directly with business owners who provide hands-on training and support
  • Master industry-specific technology that’s highly transferable
  • Join a rapidly growing business where your impact is immediately visible
  • Flexible remote work arrangement with performance-based growth opportunities
  • Comprehensive training provided on all systems and processes

 

Benefits

Independent Contractor Perks:

• Permanent Work from Home

• Immediate Hiring

• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.


Job ID: 47619270767