Bilingual Medical Administrative Assistant

Join a dynamic optometry practice as a Bilingual Medical Administrative Assistant, where you'll play a crucial role in bridging communication between patients and healthcare providers. This position offers an exciting opportunity to utilize your language skills while gaining valuable experience in the medical field. You'll be at the forefront of patient care, managing essential administrative tasks and ensuring smooth operations in a fast-paced, patient-centered environment.

Responsibilities:
- Answer incoming phone calls and respond to patient inquiries
- Schedule appointments and manage the electronic medical records system
- Interpret and translate between English and Vietnamese for patients and staff
- Process billing and handle insurance-related tasks
- Follow up on unpaid claims and manage accounts receivable
- Reach out to patients for optical pickups and schedule accordingly
- Assist with general administrative duties as needed

Requirements:
- Fluency in English and Vietnamese (including various dialects)
- Excellent communication and interpersonal skills
- Proficiency in using computers and electronic medical record systems
- Strong multitasking and time management abilities
- Customer service experience (preferably in a medical setting)
- Ability to work US Pacific Time hours

Scope:
- Manage a high level of call volume each week
- Manage patient inquiries about insurance, appointments, and costs
- Assist with medical billing and payment posting
- Provide translation services as needed
- Collaborate with on-site staff to ensure efficient clinic operations

 

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job