Overview
We are seeking a detail-oriented Customer Service & Administrative Specialist to support client communications, order processing, and invoice management. This role combines customer service with administrative duties, including managing web-based forms, confirming appointments, handling invoicing in Xero, and coordinating with internal teams for shipments and payments. The ideal candidate is organized, tech-savvy, and comfortable working remotely.
Job Highlights
Number of Paid Hours Per Week: 30 hours per week
Schedule: Monday to Friday, 10:00 AM – 4:00 PM Eastern Time
Work Arrangement: Work from home
Contract: Independent Contractor
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Comprehensive support for payroll, HR, and IT through BruntWork
Responsibilities
- Speak with clients and assist with web-based forms
- Confirm appointments and direct calls to internal extensions
- Make follow-up calls to clients
- Liaise with internal staff to verify product availability
- Create draft invoices and final invoices in Xero
- Send email status reminders to customers regarding orders
- Coordinate shipments with colleagues and shipping department
- Interact with accounting department to ensure invoice payments
- Post payments in Xero and electronically file all invoices
- Add clients to Cliniko and create COAT invoices
- Send consent forms to new clients
- Receive refill orders via email or phone from clients/practitioners
- Follow up with clients as needed
Requirements
- High-speed internet connection
- Strong written and verbal communication skills in English
- Attention to detail and organizational skills
- Proficient computer skills
- Noise-canceling headset with microphone for calls
Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. Professional fees are on hourly rates and the rate depends on your performance during the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.