Schedule: Monday – Friday, 8:00 AM EST – 5:00 PM EST with 1 hour lunch break

Job Overview:

​The Billing/Collections Assistant is responsible for supporting the billing department in managing and recovering overdue payments from customers. This role involves tracking outstanding invoices, contacting clients to remind them of due payments, and maintaining accurate records of all communications and transactions.

Key Responsibilities:

• Track and monitor outstanding invoices to identify overdue payments.
• Contact clients via phone, email, or other communication channels to remind them of payment due dates and resolve payment issues.
• Maintain accurate and up-to-date records of all communications, transactions, and payment statuses.
• Work closely with the billing team to address discrepancies and ensure invoicing accuracy.
• Provide exceptional customer service by responding to client inquiries related to billing and payments.

 

Requirements

• Collections experience is required
  
• Understanding of basic business concepts
  
• Above-average communication skills
  
• Taking inbound and outbound calls
  
• Sending emails and text messages
  
• Updating service program to track progress of collections process
  
• Assist with retrieving invoices/service reports and providing documentation to customers
  
• Assist the billing department with day-to-day tasks as needed
  
• Programs: Microsoft Office Suite, Google Platform (Gmail, Drive, Calendar)
  

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job