Job Highlights

Contract: Independent Contractor
Schedule: Monday-Friday 7 AM to 8 PM, Saturday-Sunday 7 AM to 7 PM (PST)

Responsibilities

• Answer incoming phone calls from potential customers during business hours (7 AM to 8 PM weekdays, 7 AM to 7 PM weekends)
• Contact leads immediately when they submit requests through social media channels (Instagram, Facebook)
• Gather general project information from prospects and schedule appointments in available time slots
• Input contact information and schedule projects in Lead Connector CRM system
• Access and update estimating software with booking confirmations
• Work through backlogged leads during downtime between incoming calls
• Manage pipeline by moving customers through different stages of the sales process
• Conduct outbound calls to warm leads and past prospects who showed previous interest
• Provide weekly self-reporting on call volume and appointment booking effectiveness
• Report directly to the sales director on lead management activities

Requirements

• 2-5 years of customer service and/or sales experience
• Comfortable making outbound calls and handling rejection
• Experience with CRM systems (Lead Connector experience preferred)
• Strong communication skills with neutral or practiced American accent
• Ability to work independently and manage multiple systems simultaneously
• Proactive approach to lead follow-up and pipeline management
• Reliable internet connection and quiet work environment
• Availability to work during specified business hours including weekends

Scope

• Full-time position (40 hours per week) with potential for multiple agents to provide coverage
• Coverage required Monday-Friday 7 AM to 8 PM, Saturday-Sunday 7 AM to 7 PM
• Primary focus on lead generation and appointment setting rather than closing sales
• Work directly with sales director with weekly check-ins and reporting
• Handle both inbound lead response and outbound pipeline management
• Month-to-month contract with 7-day replacement guarantee during initial period

Independent Contractor Perks

• Health Insurance Coverage
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 47220962182