Position: Tier 2 Network Operations Center (NOC) Engineer
Location: Overseas / Remote
Schedule: Saturday – Wednesday, 6:00 PM PST – 3:00 AM PST
Industry: Managed Services / IT Operations
Role Overview
The Tier 2 NOC Engineer is responsible for proactive monitoring, resolving escalated technical issues, and ensuring uptime of critical network, server, and security infrastructure. This role requires strong hands-on experience across firewalls, networks, and server systems, as well as the ability to work independently during overnight hours.
Key Responsibilities
• Monitor customer infrastructure, including servers, firewalls, and network devices, via NOC tools and dashboards
• Troubleshoot and resolve Tier 2 incidents related to:
o Network connectivity issues
o Firewall alerts, routing problems, VPN failures
o Server performance, outages, backup failures, and patching
• Perform system maintenance, updates, and health checks
• Respond to alerts promptly and ensure accurate documentation in the ticketing system
• Coordinate escalation to Tier 3 engineers or on-call resources when required
• Follow established SOPs and contribute to process improvements
• Maintain strong communication with internal teams and customers
Required Skills & Qualifications
• 3+ years of experience in NOC, network operations, or MSP support roles
• Strong hands-on expertise with:
o Firewalls (e.g., Fortinet, Cisco, Sophos, Palo Alto)
o Network infrastructure (switching, routing, VLANs, VPNs)
o Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services)
• Proven ability to diagnose and resolve complex technical issues
• Experience working with monitoring platforms (ConnectWise, Avik, Huntress, etc.)
• Excellent written and verbal English communication
• Ability to work independently during night shift hours
Preferred Qualifications
• MSP experience (highly preferred)
• Certifications such as Network+, Security+, CCNA, Fortinet NSE, or MCSA
• Familiarity with virtualization (VMware, Hyper-V)
• Knowledge of backup technologies (Veeam, Acronis, Datto)
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job