Schedule:

• 40 hours per week

• Monday to Friday, 9AM to 6PM Sydney, AU time

 

Role Overview
As the Administrative Operations Coordinator, you will own the core business processes to ensure a seamless "customer-to-completion" journey. Your primary mission is to provide proactive coordination that allows the owner to step back from manual work and focus on strategic growth.

Key Responsibilities

• ServiceM8 Mastery: Manage incoming communications and scheduling via phone systems and ServiceM8.

• Job Auditing: Audit job documentation for completeness (materials, labor, photos, and notes) to ensure compliance and profitability.

• Stakeholder Liaison: Act as the primary point of contact for tenants, property managers, field technicians, and subcontractors.

• Financial Support: Prepare and process invoices and support job profitability tracking.

• Procurement Tracking: Monitor parts orders and follow up on ETAs to ensure jobs aren't delayed by missing materials.

• SOP Development: Document and refine operational processes to reduce reliance on "individual memory".

 

Requirements

• Communication: Exceptional English verbal and written skills for professional phone and email interaction.

• Tech-Savvy: Proficiency with ServiceM8 is highly preferred; comfort with cloud-based phone systems and Microsoft 365 is essential.

• Industry Knowledge: A basic understanding of construction/trades terminology is a significant plus.

• Proactive Mindset: Ability to handle multiple urgent tasks (e.g., balancing emergency calls while chasing parts orders).

• Detail-Oriented: A meticulous eye for auditing job compliance and documentation.

 

Independent Contractor Perks

• Health Insurance for eligible locations
• Permanent work from home
• Immediate hiring