Call Center Order Placement Representative – Telecommunications Services | Remote | Immediate Start

Role Name: Call Center Order Placement Representative

Schedule: 48 hours per week: Monday through Saturday, 12:00 PM – 8:00 PM Eastern Time

Client Timezone: Eastern Time (United States)

Client Overview: A fast-growing telecommunications services company that bridges the gap between customer interest and service fulfillment across the United States. They work with major internet service providers like Spectrum and AT&T, helping customers who express interest in services but need assistance completing orders due to work schedules. The company operates through multiple online lead generation channels and focuses on seamless customer acquisition processes.

Job Description: You’ll play a crucial role in helping customers secure the internet services they need when their busy schedules prevent them from calling directly. As a Call Center Order Placement Representative, you’ll handle the complete order process on behalf of consenting customers, working with major telecommunications providers to ensure smooth service activation. This position offers the opportunity to directly impact customer satisfaction while working with a dynamic team in the growing telecommunications sector. You’ll use your communication skills to represent customers professionally during order placement calls, following structured processes that ensure compliance and customer success.

Responsibilities:

• Place internet service orders by calling telecommunications providers (Spectrum, AT&T, etc.) on behalf of customers
• Represent customers during order placement calls using provided customer information and explicit consent
• Follow structured scripts tailored to each customer’s specific service requirements and personal details
• Handle customer orders based on gender assignment (male agents process male customer orders, female agents process female customer orders)
• Process orders received through online lead generation channels and chat interactions
• Maintain professional communication standards during all provider interactions
• Work collaboratively with team members to ensure continuous coverage during business hours
• Document order details and customer interactions accurately
• Adapt communication style to match customer profiles while maintaining authenticity

Requirements:

• Excellent English communication skills with minimal accent 
• 3+ years of experience in customer service, call center operations, or sales roles with US companies
• Strong verbal communication and professional phone etiquette
• Ability to follow scripts while maintaining natural, conversational flow
• Professional demeanor and ability to represent customers authentically during calls
• Reliable high-speed internet connection and quiet work environment for clear communications
• Flexibility to work Monday through Saturday schedule consistently
• Bonus if you have experience with telecommunications or utility services
• It helps if you have previous experience working with US-based customers or companies

Why Join This Team?:

• Remote work flexibility with established processes and support systems
• Immediate start opportunity with fast-growing telecommunications company
• Competitive hourly compensation with potential for senior-level rates based on experience
• Work with major US telecommunications providers and gain industry experience
• Structured role with clear processes and team collaboration
• Opportunity to directly impact customer satisfaction and business growth
  
  Independent Contractor Perks
  HMO Coverage for eligible locations
  Permanent work from home
  Immediate hiring
  Steady freelance job

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