Overview:
We are looking for a skilled Customer Support Specialist to manage inbound customer interactions across calls, email, chat, and video channels. You’ll provide accurate product information, process requests, and escalate issues when needed. This is a mid- to senior-level role ideal for reliable, customer-focused professionals who thrive in a dynamic, multi-channel support environment.

Job Highlights

• Number of Paid Hours Per Week: 40 hours

• Schedule: Typically regular business hours (EST), exact schedule to be discussed with the client

• Work Arrangement: Work from home

• Contract: Independent Contractor

Independent Contractor Perks

• Health Insurance coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job

• Comprehensive support for payroll, HR, and IT through BruntWork

Responsibilities

• Handle inbound customer calls and ensure queries are resolved efficiently

• Provide support via online chat, email, and video calls

• Access and navigate the internal CRM to retrieve and update customer order details

• Process refunds, exchanges, and other customer requests according to company policies

• Send email and SMS quotes to customers

• Escalate complex issues to relevant departments or senior staff

• Maintain a high level of product knowledge to provide accurate customer information

• Document and log all interactions in the CRM system

• Participate in regular training to stay updated on product changes and company policies

Requirements

• Strong written and verbal English communication skills

• Mid- to senior-level experience in customer support or similar roles

• Proven experience in a voice support role or multi-channel support environment

• Ability to multitask and manage multiple communication channels

• Noise-cancelling headset with clear microphone

• Familiarity with CRM systems and best practices

• Ability to work under pressure and handle challenging customer interactions

• Strong customer service experience with a positive attitude

• Reliable schedule and stable internet connection

• Responsible, accountable, and coachable

Video Submission Requirement:
Interested candidates must submit a video introduction answering the following questions:

1. Your name and location

2. Total number of years of experience in Customer Service

3. What qualities make you a great customer support agent?

4. Why should we hire you?

Benefits

• Bonus structure based on achieving 5-star review goals, with a top bonus of $90 USD

• Paid Time Off (PTO)

• Paid holidays: Thanksgiving (11/27), Christmas (12/25), New Year’s Day (1/1)

• Access to the CannaMD gift program

Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer, internet connection, and equipment for video calls. They will handle their own benefits and taxes. Professional fees are on hourly rates and depend on performance in the application process.

Reminder:
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, including pre-screening assessment questions, technical check of your computer, and video introduction. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.