Job Overview
Join a thriving orthopedic and physical therapy practice as a Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service.
Scope
- Reports to practice management team
- Handles approximately 150-200 patient interactions daily
- Three-month probationary period
- Supports practice serving 570+ patient visits weekly
Responsibilities
- Handle high volume of incoming patient calls (150-200 daily)
- Respond to and manage patient communications via phone, email, and text messages
- Schedule and coordinate patient appointments using Zocdoc platform
- Process new patient intake and documentation
- Verify insurance information and maintain accurate patient records
- Update CRM systems with patient information and interaction details
- Manage administrative tasks related to patient care coordination
- Ensure all daily communications are properly addressed and resolved
- Book new patient appointments and manage existing appointment modifications
- Coordinate with in-office staff to ensure smooth patient flow
Requirements
- Strong customer service experience with proven track record
- Excellent verbal and written communication skills in English (Spanish a plus)
- Experience in healthcare or medical office environment preferred
- Proficiency in medical terminology and healthcare administrative procedures
- Strong attention to detail and ability to maintain accurate records
- Ability to handle high-volume workload while maintaining quality service
- Experience with healthcare scheduling software and CRM systems
- HIPAA compliance knowledge and commitment to patient privacy
- Professional phone manner and patient-first mindset
- Reliable internet connection and quiet work environment
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job