Role Name: Customer Service and Administrative Assistant

Schedule: 42 hours a week. Sunday to Friday, 11am to 6pm Pacific with a 30-minute paid break

Client Overview: A thriving medical spa in Los Angeles experiencing rapid growth and high demand for aesthetic treatments. They’re actively scaling their operations and investing in digital marketing expansion. The business values exceptional client experiences and is committed to providing outstanding customer service throughout the client journey.

Job Description: You’ll be the first point of contact for clients seeking aesthetic treatments, playing a crucial role in their customer journey from initial inquiry to booking appointments. This role combines customer service excellence with sales skills, directly impacting the business’s ability to scale and serve more clients effectively. You’ll work with a dynamic team that values clear communication and is experiencing exciting growth.

Responsibilities:

• Answer incoming phone calls and provide exceptional customer service to medical spa clients
• Monitor and respond to Instagram direct messages promptly to capture leads
• Schedule client appointments using the company’s aesthetic EMR booking system
• Convert interested prospects into booked clients using consultative sales techniques
• Handle basic administrative tasks and client coordination
• Assist with insurance-related calls and prescription coordination when needed
• Maintain professional communication across all client touchpoints
• Work with RingCentral phone system and electronic medical record software

Requirements:

• Excellent English communication skills with minimal accent (client-facing role)
• Strong customer service background with proven sales abilities
• Experience with phone systems and CRM/booking software
• Professional demeanor when interacting with medical spa clients
• Reliable internet connection and quiet work environment
• Bonus if you have experience with aesthetic or medical industry software
• It helps if you’re comfortable learning new systems quickly

Why Join This Team?:

• Work with a successful, growing medical spa with strong client demand
• Flexible remote work arrangement with clear schedule expectations
• Direct impact on business growth and client satisfaction
• Opportunity for additional hours and potential expansion based on performance
• Professional development in the aesthetic medical industry
• Supportive team environment with direct communication and management