Job Overview

We are seeking a compassionate and detail-oriented Patient Support / Call Center Specialist to provide high-quality phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain conditions. This role is critical in delivering a calm, empathetic, and professional experience for patients who may be experiencing discomfort or distress.

Schedule:

• Monday to Thursday 8:30 am to 05:00 pm

• Friday 8:15 am to 03:00 pm

• With 30-mins unpaid break

• 38.25 hours per week

Responsibilities:

• Provide compassionate and professional phone support to patients seeking treatment plans and rehabilitation solutions for acute or chronic pain conditions

• Answer a high volume of inbound calls (approximately 60 calls per day) while maintaining excellent customer service standards

• Communicate with empathy, patience, and a calm, reassuring tone to assist patients who may be in distress

• Accurately explain clinic policies, procedures, and available treatment options

• Make outbound calls to patients to assist with scheduling appointments and follow-ups

• Respond efficiently and thoughtfully in a fast-paced, high-pressure call room environment

• Ensure patient concerns are addressed clearly, respectfully, and professionally

• Maintain a positive demeanor and courteous communication at all times

• Creating and maintaining spreadsheets
  
• Appointment scheduling
  
• Very professional in all communications: verbal, text and email
  
• Very clear spoken in English and Spanish
  
• Must be a good listener
  
• Ability to solve problems
  
• Fast learner – Remember what they have been trained to do
  
• Detailed
  
• Self-starter
  

Requirements

• APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT 
• 2 years experience in a busy call room
• 2 years experience with EHR systems: scheduling
• 2 years healthcare experience (HMO, PPO, Authorizations)
• Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time)
  
• Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills
  
• Must have an extra computer monitor and Adobe access
  
• Great listening abilities
  
• Strong organizational and time management abilities
  
• Ability to work independently and remotely
  
• Experience with Jot Forms or similar software is preferred, but not required
  
• Understand our policies and REMEMBER how to implement them.

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job