Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week; UK time zone coverage (plus or minus 1-2 hours)
Client Timezone: UK Time (London)

Client Overview
Join a small, rapidly growing company where your contributions directly impact business success. This dynamic organization is scaling quickly and evolving their systems and processes, creating an environment where you’ll grow alongside the business. You’ll be supporting operations across multiple areas while working with a team that values adaptability and growth.

Job Description
You’ll be the operational backbone supporting a fast-growing company’s daily operations. This role combines customer interaction, administrative excellence, and system management in a flexible environment that evolves with business needs. You’ll handle diverse responsibilities from customer calls to invoice processing, making this perfect for someone who thrives in dynamic, multi-faceted roles where no two days are the same.

Responsibilities

• Handle incoming customer calls, including scheduling and basic customer service
• Process and manage invoices and financial documentation
• Update various business systems and databases with accurate information
• Manage administrative workflows and documentation
• Adapt to new tools and processes as the business systems evolve
• Monitor Slack channels for new appliance issues reported by property managers
• Manage data entry and updates in Airtable for tracking maintenance requests
• Send emails to repair technicians to check availability for service appointments
• Coordinate with property tenants to schedule repair and replacement appointments
• Communicate repair cost estimates to property managers and provide replacement recommendations
• Schedule appliance replacements using the company's custom software platform
• Document all administrative actions taken, including costs, communications, and scheduling details.
• Process incoming invoices from repair technicians via email
• Input invoice data into Airtable and create corresponding invoice records
• Conduct phone calls as needed for coordination and follow-up communications

Requirements

• Perfect spoken English with ability to understand various UK accents and regional dialects
• Proven experience in customer service and professional phone handling
• Strong administrative and organizational skills with attention to detail
• Proficiency with various software tools, databases, and business systems
• Experience with invoice processing and basic financial documentation
• Bonus if you have experience with tools like Airtable or similar database platforms
• It helps if you’re located in South Africa or similar time zones for optimal UK coverage
• You bring adaptability and comfort working with changing systems and processes

Why Join This Team?

• Work with a rapidly growing company where your impact is immediately visible
• Flexible role that evolves with your skills and the company’s growth
• Remote work environment with modern tools and systems
• Opportunity to wear multiple hats and develop diverse skill sets
• Supportive team environment that values adaptability and growth
• Fair compensation with a company that invests in operational excellence

Apply now. Start helping.

Independent Contractor Perks

• Health Insurance Coverage
• Opportunity to wear multiple hats and develop diverse skill sets
• Supportive team environment that values adaptability and growth
• Fair compensation with a company that invests in operational excellence

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 46326077579