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French Bilingual Customer Service Representative (Voice)

Overview

We are seeking a reliable, organized, and people-focused French Bilingual Customer Service Representative (CSR)to join our remote team. This customer-facing, phone-heavy role involves handling inbound and outbound calls, scheduling appointments, coordinating internal follow-ups, and maintaining accurate customer records. The ideal candidate is detail-oriented, comfortable on the phone, and skilled at keeping customer operations running smoothly. This role supports Canadian time zones and requires fluency in both French and English.

Job Highlights

Number of Paid Hours Per Week: 40 hours per week
Schedule: Monday to Friday, 10:00 AM – 7:00 PM EST (with 1-hour unpaid lunch)
Work Arrangement: Work from home
Contract: Independent Contractor
Additional Flexibility: Must be available for evening or weekend shifts within Canadian time zones

Independent Contractor Perks

  • Health Insurance coverage for eligible locations

  • Permanent work from home

  • Immediate hiring

  • Steady freelance job

  • Comprehensive support for payroll, HR, and IT through BruntWork

Responsibilities

  • Answer inbound and outbound customer calls in a professional, friendly, and efficient manner

  • Respond to customer inquiries related to services, appointments, and general information

  • Schedule, confirm, reschedule, and coordinate appointments for field teams and consultants

  • Accurately enter and maintain customer information, call notes, and appointment details in CRM systems

  • Coordinate with internal teams to ensure customer requests are followed up promptly

  • Monitor schedules to avoid conflicts, gaps, or missed appointments

  • Provide clear, timely updates to customers regarding next steps or changes

  • Escalate issues or complex cases to the appropriate team member when required

  • Prepare daily activity summaries and updates for management

  • Support overall team workflow by ensuring information is organized, complete, and current

  • Perform additional duties as assigned by Team Lead or Management

Requirements

  • Fully bilingual in French and English (spoken and written)

  • Excellent phone presence with a calm, professional, and courteous manner

  • Strong listening skills and ability to clearly explain information to customers

  • Highly organized with strong attention to detail

  • Comfortable managing multiple calls, schedules, and tasks simultaneously

  • Proficient with computers, CRM systems, and Microsoft Office tools

  • Able to work independently in a remote environment while staying accountable

  • Reliable, punctual, and consistent in meeting daily responsibilities

  • Ability to learn basic technical or service-related information quickly

  • Familiarity with Canadian French, including Quebec-specific terminology and communication styles

Side Note

Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

French Bilingual Customer Service Representative (Voice)

Job Category

Customer Support

Job Type

Full Time (35 hours or more per week)

Work Schedule and Timezone

Quebec, Canada

Published on

Jan 26 2026