Overview
We are seeking a Bilingual Appointment Setting & Service Coordinator to manage and coordinate deliveries, installations, and in-home service appointments. This role serves as the primary communication link between customers, warehouse staff, and delivery/service teams, ensuring accurate scheduling, clear communication, and a seamless end-to-end customer experience.
Job Highlights
Number of Paid Hours Per Week: 40 hours per week
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (with 1-hour lunch break)
Work Arrangement: Work from home
Contract: Independent Contractor
Independent Contractor Perks
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Health Insurance coverage for eligible locations
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Permanent work from home
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Immediate hiring
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Steady freelance job
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Comprehensive support for payroll, HR, and IT through BruntWork
Responsibilities
Scheduling & Dispatch Coordination
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Schedule and manage all deliveries, installations, and in-home service appointments
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Ensure accurate timelines, confirmations, and efficient dispatching
Warehouse & Load Verification Communication
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Coordinate daily with warehouse staff to verify correct equipment, accessories, and parts are loaded prior to dispatch
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Identify and resolve discrepancies immediately
Customer Communication & Appointment Confirmation
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Communicate delivery, installation, and service details clearly to customers in English and Spanish
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Provide expectations, access requirements, and preparation instructions
Service & Installation Support
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Collect and document service and installation details
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Coordinate parts availability and relay instructions to technicians
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Confirm appointments 24–48 hours in advance
Documentation & Issue Resolution
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Maintain accurate scheduling records, notes, and communications
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Proactively handle reschedules, delays, and escalations to ensure smooth service delivery
Requirements
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Bilingual Fluency: Professional-level fluency in both English and Spanish (required)
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Voice Capability: Clear, professional, and friendly phone presence in both languages
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Communication Skills: Proficiency using WhatsApp and Email for internal coordination and customer outreach
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Technical Aptitude: Ability to learn scheduling software and maintain detailed digital records
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Interpersonal Skills: Ability to work effectively with warehouse and delivery teams while maintaining professionalism
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Experience Level: Entry-level candidates welcome; experience in customer service, dispatch, or coordination is a plus
Side Note
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.