Job Highlights:

• Contract type: Independent Contractor
• Work Schedule: Monday to Friday 9 AM to 6 PM

Client Timezone: Australian Eastern Time

 

Client Overview: 

A growing coaching college that’s transforming educational outcomes through personalized learning approaches. They’re expanding rapidly and need dedicated support to maintain their exceptional customer service standards. The organization values clear communication and professional excellence in every student interaction.

 

Job Description: 

You’ll be the communication backbone for a dynamic educational institution, ensuring every student and stakeholder receives prompt, professional responses. This role puts you at the center of daily operations where your attention to detail and customer service skills directly impact student success. You’ll work with clear procedures and comprehensive training while having the autonomy to grow beyond basic task completion.

 

Responsibilities:

• Manage multiple email inboxes with professional, customer-focused responses
• Handle administrative tasks following established guides and procedures
• Maintain high standards of written communication reflecting company values
• Support back-office operations using G Suite applications
• Perform data entry and basic spreadsheet management in Excel
• Coordinate between different departments and locations as needed
• Filter and prioritize communications to ensure urgent matters receive immediate attention
• Assist with student inquiries and administrative processes
• Support various administrative functions as the business grows

 

Requirements:

• Fluent written English communication skills (essential for student-facing communications)
• Genuine enthusiasm for customer service and helping others succeed
• Strong attention to detail and organizational capabilities
• Self-motivated with ability to take initiative beyond assigned tasks
• Basic familiarity with G Suite (Gmail, Google Drive, Google Docs)
• Comfortable with Excel for basic data management and reporting
• Baseline critical thinking and problem-solving abilities
• Bonus if you have experience managing multiple locations, branches, or departments
• It helps if you have previous experience in educational or service-oriented environments

 

Why Join This Team?:

• Work with a values-driven organization that prioritizes customer service excellence
• Access to AI-powered email management tools to enhance your productivity
• Comprehensive training and clear procedures for every responsibility
• Opportunity to grow and take on additional responsibilities as the business expands
• Supportive leadership team committed to your success and professional development
• Stable, long-term opportunity with an established educational institution

 

Benefits

Independent Contractor Perks

• Health Insurance Coverage
• Permanent Work from home 
• Immediate Hiring
• Steady Freelance Job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

 

Job ID: 46323011682