Responsibilities:

• Process utility-related tasks through Appfolio property management software

• Pay utility bills through utility software and log accordingly on Google Sheets

• Handle all incoming phone calls, texts, and email communication

• Correspond with all Guest Cards that come in through Appfolio

• Manage and organize documents in Google Drive

• Create and maintain spreadsheets using Google Sheets

• Perform general administrative tasks

• Support daily property management operations

• Assist with leasing inquiries and marketing

• Assist with lease renewals and tenant communication

• Track rent payments and follow up on late payments

• Coordinate and follow up on maintenance requests with vendors or tenants

• Post rental listings and manage inquiries from prospective tenants

• Assist with onboarding of new tenants, including document collection and lease generation

• Monitor and respond to tenant emails or maintenance portals

• Help schedule property inspections and walkthroughs

Requirements:

• Excellent English communication skills (written and verbal)

• Experience with Appfolio property management software

• Proficiency in Google Workspace (especially Google Drive and Sheets)

• Property management industry experience preferred

• Excellent customer service and people skills

• Basic computer literacy and data entry skills (must submit WPM)

• Reliable internet connection and home office setup

• Ability to work in US Central Time Zone (Superior, Wisconsin)