Job Highlights:
- Contract type: Independent Contractor
- Schedule: To be discussed by the client/EST, 37.5 hours per week
Client Timezone: New York, USA
Job Role Overview
We are seeking an experienced Customer Support Representative to join our team and handle their customer calls. The successful candidate will be responsible for the following responsibilities:
Responsibilities
- Act as the remote doorman for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
- Interact with vendors and visitors, providing top-notch customer service, while moving through each call quickly.
- Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
- Confirm or clarify information and diffuse angry clients, as needed.
- Document all call information according to standard operating procedures.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment
Requirements
- Minimum 2 years of experience in customer service/call center environment (preferably BPO).
- 4+ years of experience in handling high-profile voice accounts is a MUST.
- Must have previous remote work experience
- Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
- Strong interpersonal skills, multitasking abilities, and organizational skills.
- Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
- Coachable, Punctual, Assertive, and Diligent.
Technical Requirements (Laptop/Desktop):
- 100mbps or higher is REQUIRED. DSL with Fiber Internet Connection is Required. Must be able to pass an Internet Speed Test.
- Windows OS Processor with atleast 60GB free hard disk space
- Inter Core i3(6th-12th Gen), i5, i7 or AMD equivalent
- RAM: 8GB and up
- Operating System: Windows 10/Catalina and Up Only