Schedule:

• Part-time position: 8-10 hours per week
• Schedule flexibility: One 8-hour day or two 4-hour days (Tuesday/Thursday preferred) within 10:30am to 6:30pm Central

Responsibilities:

• Handle tenant communications via phone calls, text messages, and property management software
• Monitor and follow up on delinquent rent through various communication channels
• Send rent reminders and coordinate late notices and pay or quit notices
• Track payment promises and escalate broken commitments to management
• Receive and process maintenance requests through RentReady, text, and phone
• Coordinate maintenance work with two primary contractors
• Prioritize urgent maintenance issues like water leaks for immediate attention
• Track occupied versus vacant pad status
• Prepare leases by filling in tenant information, converting to PDF, and uploading for electronic signatures
• Handle general tenant concerns and park rule inquiries
• Maintain organized records using Google Sheets for delinquent rent tracking

Requirements:

• MUST be from Central America
• Real estate or property management experience preferred
• Familiarity with property management software (RentReady experience a plus)
• Ability to work Central Time hours (10:30 AM - 2:30 PM or 10:30 AM - 6:30 PM)
• Strong phone communication skills for tenant interactions
• Proficiency with Google Sheets and Google Drive
• Understanding of maintenance urgency levels and property management priorities
• Experience with WhatsApp and Google Meet for team communication
• Ability to work independently and manage multiple tasks simultaneously

Scope:

• Remote work arrangement
• Managing 75-pad mobile home park with 39 currently occupied units
• Primary focus on rent collection, maintenance coordination, and tenant relations
• Direct coordination with on-site personnel and contractors
• Use of multiple software platforms: RentReady, REI Hub, Google Workspace, WhatsApp