Responsibilities

• Handle all inbound customer calls from contractors and other clients
• Process customer orders accurately using the company’s ERP system (DDI Systems)
• Answer customer questions and provide guidance on products and services
• Direct customers to appropriate resources or personnel when needed
• Provide daily call summaries and reports to management
• Maintain accurate records of all customer interactions and orders

Requirements

• Previous customer service experience (junior level acceptable)
• Strong English communication skills, both verbal and written
• Ability to learn and work with ERP systems and phone software (Dialpad, DDI Systems)
• Professional phone manner and voice skills
• Ability to work full-time hours in the client’s timezone (Eastern Time)
• Basic computer skills and ability to work remotely

Scope

• Full-time position (40 hours per week)
• Remote work arrangement with full integration into client’s operations
• Primary focus on inbound call handling and order processing
• Potential for overtime during busy periods
• Opportunity for role expansion as business grows
• Direct reporting to management with daily performance metrics
• Long-term position with potential for additional team members

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

 

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