Job Overview
The Case Assistant plays a key role in supporting the Case Management team, ensuring seamless coordination of case-related tasks, client and expert communications, and essential administrative duties. This position is ideal for someone with strong organisational skills, exceptional attention to detail, and the ability to thrive under deadlines. A background in law or experience in a law firm is highly valued, along with excellent communication and problem-solving abilities.
Key Responsibilities
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Provide timely and accurate case management and administrative support ensuring smooth workflow.
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Draft and distribute correspondence that clearly conveys essential case information to all relevant parties.
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Maintain professional communication with clients and experts, fostering strong relationships and trust.
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Coordinate schedules, appointments, travel, and accommodations to ensure smooth case progression.
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Organise and maintain records in the case management system for easy access and accurate reference.
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Keep internal systems updated to support effective case tracking and team collaboration.
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Facilitate seamless information flow between teams and clients, reducing delays and miscommunication.
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Monitor deadlines and ensure timely completion of all tasks.
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Identify, escalate, and resolve process-related issues to maintain consistent operational standards.
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Prepare reports, spreadsheets, and presentations to support case tracking and team reporting.
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Assist in developing and implementing administrative procedures and best practices to streamline case workflows.
Requirements
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Background in law or experience working in a law firm.
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Prior experience working in multicultural teams and providing services to international clients, preferably Australian lawyers.
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Strong work ethic: dependable, focused, and professional.
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Integrity and accountability: takes ownership of work and communicates issues promptly.
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Proactive and self-directed: able to work independently with minimal supervision.
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Problem-solver: anticipates and resolves issues to maintain organised, efficient operations.
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Clear and professional communication: solutions-oriented and respectful in all interactions.
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Adaptable and composed: manages shifting priorities, high-pressure situations, and unexpected tasks with ease.
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High attention to detail: maintains accurate records, schedules, and documentation.
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Sound judgment with strong common sense: knows when to act independently and when to escalate.
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Flexibility: willing to take on responsibilities beyond the formal role when needed.
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Reliability in administrative and operational support roles, ensuring follow-through and consistent outcomes.
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Technical proficiency: skilled in Microsoft Office, Outlook, Teams, Zoom, and file-sharing platforms.
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Team-oriented: fosters a positive work environment, demonstrates practical common sense, and avoids unnecessary conflict.
Independent Contractor Perks
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Health Insurance in eligible locations
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Permanent work from home
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Immediate hiring