Schedule: Hours will be Mon-Thurs 7:00am to 6:00pm PST for 40 hours per week. 1 hour unpaid break per day.

As a Medical Receptionist, you will be the voice of the company. Your primary responsibility is to manage all incoming phone calls with professionalism, empathy, and efficiency. You will handle a variety of patient-related inquiries, from scheduling appointments to answering basic questions, all while working remotely. This role is critical to our practice's operations and patient satisfaction.

Key Responsibilities

• Call Management: Serve as the primary point of contact for all incoming phone calls, answering promptly and courteously.

• Appointment Scheduling: Assist new and existing patients with scheduling, rescheduling, or canceling appointments; coordinate requests for specific providers, times, or services.

• Prescription Refills: Process requests from patients and pharmacies for medication refills and provide status updates.

• Patient Triage: Carefully listen to patients describing medical symptoms or post-procedure concerns; gather essential information and route these calls to the appropriate clinical staff (Nurse or Medical Assistant) for triage.

• Inquiry Management: Handle patient inquiries regarding lab/test results, specialist referrals, and insurance authorizations.

• General Questions: Answer basic questions about billing, copays, and insurance plans accepted by the practice.

• New Patient Onboarding: Assist potential new patients by providing information on services, accepted insurance, and the new patient registration process.

• Data Entry: Accurately record and update patient information in the practice management or EMR system.

Requirements

Required Skills & Qualifications

• Language: Fluency in English with excellent verbal communication and comprehension skills. Must have a clear, professional, and friendly phone demeanor.

• Customer Service Experience: Proven experience in a customer-facing role, such as a receptionist, call center agent, or customer service representative.

• Tech-Savvy: Proficient computer skills and the ability to learn and navigate new software quickly (e.g., scheduling systems, phone systems).

• Soft Skills: Strong interpersonal skills, patience, and empathy for handling patient calls, which may sometimes be from individuals who are unwell or distressed.

• Organization: Excellent organizational and time-management skills with the ability to multitask effectively.

• Remote Work Setup: A private, quiet, and distraction-free home office environment.

• Connectivity: A stable, high-speed internet connection and a reliable computer.

 

Preferred Qualifications (Nice-to-Have)

• Industry Familiarity: Previous experience working in a medical office, clinic, or healthcare call center.

• Terminology: Basic familiarity with medical terminology or health insurance concepts.

• System Experience: Prior experience using an Electronic Medical Record (EMR) or Electronic Health Record (EHR) system.

Independent Contractor Perks
Health Insurance coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job