Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm
• Client time zone: US Eastern Time (Orlando, FL)

You will be responsible for:

• Training new admin assistants
• Running certifications and role-plays
• Reviewing the admin assistants' performance weekly
• Enforcing policies and escalation rules
• Maintaining consistency across all admin assistant communication

You will not create policies or improvise processes.
You will teach, reinforce, and protect existing systems.

Key Responsibilities:

• Train new admin assistants using the client's structured onboarding curriculum
• Run quizzes, role-play sessions, and certification testing
• Conduct weekly Quality Assurance (QA) reviews
• Score admin performance using predefined scorecards
• Identify and correct misinformation immediately
• Enforce escalation rules without hesitation
• Maintain and update internal documentation in Notion
• Report trends, risks, and recurring issues to ownership
• Overall, handling the operations and directly reporting to the client

You Are a Strong Fit If You:

• Proficient in spoken and written English
• Are confident correcting others professionally
• Are detail-oriented and process-driven
• Are comfortable enforcing rules and boundaries
• Prefer structure over improvisation
• Can teach clearly without over-explaining
• Remain calm and neutral under pressure

You Are NOT a Fit If You:

• Dislike correcting people
• Prefer flexible or improvised workflows
• Over-promise to “help” clients or teammates
• Want to redesign systems instead of following them
• Struggle with authority or enforcement
• Use casual or slang-heavy communication

Required Skills:

• 5 years+ in a supervisory role in BPO
• Excellent spoken and written English
• Training, coaching, or QA experience (preferred)
• Experience using Notion or similar tools
• Strong judgment and escalation discipline
• Professional tone in all communication

Authority & Boundaries:

• You report directly to the owner
• You do not make policy changes
• You do not promise exceptions
• You escalate issues instead of guessing
• You enforce systems exactly as written

Independent Contractor Perks: 

• Health insurance coverage
• Permanent work from home
• Immediate hiring
• Steady freelance job

 

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.