Job Highlights

Contract: Independent Contractor
Schedule: 20 hrs/week, Mon–Fri, 10:00 AM–3:00 PM PST

Job Description
You’ll be the right hand to a driven entrepreneur building something meaningful in the skincare industry. Starting with administrative support, you’ll help streamline operations and free up the founder to focus on growth. As the company launches its product line in March, you’ll seamlessly transition into customer service, becoming the voice of the brand. This is your chance to grow with a startup, wear multiple hats, and make a real impact from the very beginning.

Responsibilities

• Handle all incoming customer calls regarding product orders, questions, and concerns
• Manage email correspondence and maintain organized communication systems
• Coordinate calendar scheduling, meetings, and travel arrangements
• Conduct research projects and compile findings for business decisions
• Organize and maintain digital filing systems and documentation
• Process customer follow-ups and handle complaints with professionalism
• Provide proactive suggestions for improving business processes
• Support product launch activities and customer onboarding processes
• Manage administrative errands and special projects as needed

Requirements

• Previous customer service experience with strong phone communication skills
• Administrative experience with email, calendar, and file management systems
• Professional phone manner and ability to represent a brand confidently
• Self-starter mentality who can work independently and prioritize tasks
• Proactive problem-solver who identifies improvements rather than just taking orders
• Bonus if you have experience in beauty, skincare, or e-commerce industries
• It helps if you’re comfortable with startup environments and wearing multiple hats

Why Join This Team?

• Ground-floor opportunity with a growing skincare startup
• Direct partnership with the founder and real influence on company direction
• Flexible remote work arrangement with modern tools and systems
• Growth potential as the business scales and expands
• Opportunity to transition and expand your role as the company develops
• Supportive environment that values your input and professional development

Independent Contractor Perks

• Permanent work from home 
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 45652103283