Schedule:

• Monday–Friday 8 AM–1 PM PT (no scheduled break), 5 hrs/day, 25 hrs/week

Tasks & Responsibilities:

• Manage customer service inboxes across two fast-moving CPG brands (Shopify, Amazon messages, TikTok Shop messages, DMs).
• Handle all invoicing (QuickBooks), send payment links, track payment status, follow up on overdue invoices.
• Create and send shipping labels, organize outbound orders, track deliveries, and communicate with warehouses/co-packers/fulfillment partners when needed.
• Pull daily, weekly, and monthly reports across Shopify, TTS, Amazon, and internal spreadsheets.
• Support wholesale: sending PDFs, following up, sending samples, tracking leads, and maintaining CRM spreadsheets.
• Basic research tasks (finding suppliers, slushie machine vendors, tablecloth vendors, quotes, etc.).
• Maintain well-organized Google Drive folders and update internal docs/SOPs.
• Schedule calls, manage calendars, book meetings, and send recaps.
• Be the proactive “eyes and ears”—flag issues and support client leadership with schedule coordination and deadline tracking. Catch mistakes before they turn into problems.
• Maintain high accuracy and quality control across all deliverables.

Required Experience & Proficiency (Non-negotiables):

• Google Sheets
• Strong proficiency in Google Drive, Google Docs, organization, and folder structure.
• Customer service experience (professional, friendly, and fast response time).
• Experience with invoicing and payment tracking (QuickBooks preferred).
• Background in CPG, e-commerce, agency, or startup admin roles.
• Experience with Amazon Seller Central (responding to messages, basic backend familiarity).
• Comfortable with Instagram, saving UGC, reposting, and handling creator/influencer outreach.
• Can handle light data reporting (pulling metrics from Shopify / TTS / Amazon and inputting into Sheets).
• Experience managing shipping labels, tracking numbers, and resolving delivery issues.
• Ability to juggle many moving parts with accuracy and urgency.

Highly Regarded (Nice-to-Haves):

• Design skills (Canva).
• Experience with TikTok Shop, Klaviyo/Omnisend, or similar platforms.
• Experience supporting founders/executives in fast-paced environments.
• Basic knowledge of functional mushrooms or wellness (bonus, but not necessary).
• Light copywriting ability (responding to simple inquiries in brand voice).

Special Preferences:

• Strong communicator, extremely detail-oriented, and fast responder.
• Someone who is proactive and anticipates needs, not just reacts.
• Comfortable working in a fast-paced, evolving startup environment.

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring