Schedule
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40 hours per week
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Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
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Client Timezone: Sydney Australian
Client Overview
Join a dynamic e-commerce startup that’s revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they’re looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.
Job Description
Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We’re seeking a dedicated Customer Support Virtual Assistant to become the voice of our client’s brand. In this role, you’ll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You’ll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company’s success and customer satisfaction.
Responsibilities
- Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses
- Provide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelines
- Handle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customers
- Efficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness
- Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims
- Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
- Assist with general administrative tasks to support the smooth operation of the business
- Adapt to the evolving needs of a growing startup, including potential weekend or holiday work with notice
Requirements
- 3+ years of customer support experience preferably in an e-commerce or retail sectors
- Fluent English speaker with excellent written and verbal communication skills
- Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
- Strong problem-solving skills and ability to work independently in a remote setting
- Tech-savvy with the ability to quickly learn and adapt to new software and systems
- Excellent time management skills and ability to prioritize tasks effectively
- Positive attitude and passion for delivering exceptional customer experiences
- Reliable internet connection and quiet work environment for handling customer calls
- Flexibility to occasionally work weekends or holidays as the business grows (with advance notice)
Independent Contractor Perks
- Health Insurance for eligible locations
- Permanent work from home
- Immediate hiring