Job Highlights
- Contract type: Independent Contractor
- Schedule: Monday – Friday, 9 am – 6 pm AEST (40 hrs/week, 1-hour unpaid break)
This fast-growing Australian healthcare provider flies multi-disciplinary clinicians to more than 90 rural and remote communities, delivering NDIS-funded and private services on-site. By meeting clients where they live — even if that means travelling by light aircraft — the team removes geographic barriers and upholds a mission of equitable health access. The culture is mission-driven, data-focused, and committed to rapid, responsive client service.
You’ll be the first human voice new clients hear. Your mission: move warm referrals smoothly from enquiry to confirmed appointment, maintain spotless data, and keep every stakeholder informed.
Responsibilities
Referral triage & data entry
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Review new referral forms, route them to the correct wait-list queue, and flag urgent cases within 30 minutes
Client outreach & scheduling
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Make around 50 focused warm calls per day to parents/guardians, support coordinators and other referrers.
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Secure 6+ bookings daily (initial and intake call) and record them in real time.
Calendar & appointment management
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Create, amend or cancel clinician visits in the clinical CRM (SPLOSE) with absolute accuracy.
Proactive client communication
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Send confirmation, intake and reminder emails; answer routine questions on travel fees, clinician changes and cancellation policy; escalate complex clinical queries.
Reporting & process improvement
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Log daily call/booking metrics, maintain pristine data, and suggest refinements to scripts and workflows
Inbound Enquiries & Shared Inbox Management
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Respond to inbound phone calls from clients, carers, and referrers regarding appointments, availability, fees, and general enquiries.
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Actively manage a shared client services email inbox, ensuring enquiries are triaged, responded to, or escalated within agreed SLAs
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Coordinate with state coordinators and clinicians to resolve booking issues, changes, and follow-ups
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Maintain clear, accurate written communication and complete CRM documentation for all inbound interactions
Essential
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1+ year of experience in phone-based appointment scheduling, client support, inside sales, or a similar role (warm lead environment).
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Clear, empathetic English communication — both spoken and written.
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High accuracy in data entry and multitasking across calls, email, and CRM screens.
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Proficiency with Google Workspace; quick to master new platforms.
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Quiet home office, 50 Mbps+ internet, and a noise-cancelling USB headset.
Valuable Extras
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Familiarity with NDIS, healthcare funding, or community-service travel fee structures.
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Background in allied health, aged care, or other service-scheduling settings.
Benefits
Independent Contractor Perks
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Health Insurance Coverage
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Permanent Work from Home
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Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Job ID: 45613013841