Role Name: Administrative Assistant

Schedule: Monday to Friday, 10am to 2pm Eastern

Client Overview: 

Join a rapidly growing mental health practice that’s experiencing exciting expansion after launching just months ago. This healthcare provider is making a real difference in patients’ mental health journeys but needs administrative support to maintain excellent patient care while scaling operations. You’ll work directly with the practice owner in a collaborative environment where your contributions directly impact patient experience and practice success.

Job Description: 

You’ll be the vital link between patients and quality mental healthcare, ensuring every interaction is professional, timely, and supportive. This role puts you at the heart of a growing practice where your administrative expertise enables better patient outcomes and smoother operations. You’ll have the autonomy to make decisions, solve problems independently, and grow alongside an expanding healthcare business that values initiative and critical thinking.

Responsibilities:

• Handle patient phone calls with professionalism and empathy, serving as the first point of contact
• Follow up with patients to complete intake forms and ensure seamless onboarding
• Manage appointment scheduling and rescheduling to optimize patient access and practice efficiency
• Process copay collections and handle payment-related patient inquiries
• Send timely appointment reminders through preferred communication channels
• Field general patient inquiries and provide appropriate guidance or escalation
• Use independent judgment to assist patients when the practice owner is unavailable
• Follow established step-by-step processes while identifying opportunities for improvement
• Research solutions and utilize available resources before escalating questions

Requirements:

• Strong critical thinking and problem-solving abilities to handle patient needs independently
• Self-starter mentality with proven ability to work autonomously and take initiative
• Excellent communication skills for professional patient interactions
• Sound judgment and decision-making skills for situations requiring immediate response
• Willingness to learn detailed healthcare processes and follow established procedures
• Reliable internet connection and comfortable working remotely with personal equipment
• Healthcare or medical administrative experience preferred but not required for the right candidate
• Bonus if you have experience with patient management systems or healthcare billing processes

Why Join This Team?:

• Make a meaningful impact in mental healthcare by supporting patients during their healing journey
• Work directly with the practice owner in a collaborative, supportive environment
• Opportunity to grow with a rapidly expanding practice and take on additional responsibilities
• Comprehensive training provided on all practice-specific processes and systems
• Flexible remote work arrangement with potential for increased hours as you prove your value
• Access to necessary software and systems provided by the practice

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job