Role Name: Private Client Sales & Retention

Work Schedule: Full-time 40 hours a week, Monday to Friday 9am to 6pm with one hour of unpaid break (Malaysia/Singapore time)

Key Responsibilities:

• Convert inbound leads from WhatsApp and Google Forms into confirmed private session bookings
• Proactively reach out to prospective clients to understand goals, preferences, and training needs, and match them with appropriate instructors
• Manage session bookings and maintain accurate client records

• Conduct post-session follow-ups to gather feedback and encourage rebooking

• Monitor client package balances and proactively drive top-ups and repurchases
• Re-engage clients with expired packages to encourage renewals
• Build strong, long-term relationships with private clients to maximise retention and lifetime value

General Client Service & Enquiries:

• Handle general customer enquiries via WhatsApp and email (e.g. packages, bookings, studio information)
• Provide clear, accurate information on class types, instructors, packages, and studio policies
• Support resolution of client issues in a timely, professional, and brand-aligned manner

Administrative & Coordination Support:

• Process administrative requests such as package extensions, booking adjustments, and account updates in line with studio policies
• Send class and session reminders to clients to ensure attendance and reduce no-shows
• Maintain accurate records across CRM and booking systems
• Support ad-hoc administrative tasks related to sales, scheduling, and client servicing as required

   

  Requirements

  • Proven experience in sales, preferably in the wellness or lifestyle industry
  • Proven experience in customer service roles
  • Excellent communication skills in English, both written and verbal
  • Proficiency in using WhatsApp and Google forms for lead management
  • Strong customer service orientation with a focus on building relationships
  • Ability to work independently and manage time effectively
  • Familiarity with CRM systems and appointment scheduling software
  • Understanding of yoga and pilates principles and benefits

Performance & Targets:

• Meet or exceed monthly targets for private sessions booked and retained
• Contribute to overall studio revenue through proactive client engagement and follow-ups

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job