As part of their expansion, they are seeking a Customer Support Representative to play a key role in their customer success strategy. In this pivotal position, you’ll be the first point of contact for clients, providing top-tier support and ensuring a seamless experience with the company’s products. This role offers the perfect mix of customer interaction and problem resolution while allowing you to sharpen your software knowledge and grow alongside an exciting startup.
Responsibilities
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Serve as the first line of support for customer inquiries, quickly addressing and resolving issues.
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Provide expert guidance on product usage to help customers maximize the value of the software.
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Manage daily support requests with efficiency and professionalism while maintaining high satisfaction standards.
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Proactively reach out to customers during low-volume periods to strengthen relationships and enhance their experience.
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Conduct thorough follow-ups to ensure complete satisfaction and collect feedback for product improvement.
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Collaborate with internal teams, sharing insights to improve software features and support processes.
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Contribute creative ideas and strategies to boost customer engagement and retention.
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Minimum of 3 years of experience in customer service, customer support, or a related role.
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Solid computer knowledge and genuine interest in staying current with software trends.
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Exceptional English communication skills (written and verbal), with the ability to explain complex concepts clearly.
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Self-motivated and organized, with excellent time management skills in a remote work environment.
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Quick learner, adaptable to new software systems and technologies.
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Proactive and solutions-oriented, with a knack for identifying and addressing issues before they escalate.
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Enthusiastic about working in a startup environment and comfortable wearing multiple hats.
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job