Position Title: Email Management & Administration Support
Employment Type: Full-time (adjust as required)

Position Overview
The Email Management & Administration Support is responsible for efficiently managing and organizing the company’s shared and individual inboxes. This role ensures all incoming communication is actioned in a timely, accurate, and professional manner. The position plays a key role in supporting daily operations by improving workflow, maintaining communication standards, and ensuring nothing is overlooked.

Key Responsibilities:
Inbox Management
•    Monitor, sort, and prioritise incoming emails across one inbox.
•    Identify urgent, high-priority, or time-sensitive emails and escalate appropriately.
•    Assign emails to the correct team member or department for action.
•    Flag, file, archive, or categorise emails for improved organisation and workflow.
•    Ensure inboxes remain organised, up-to-date, and manageable at all times.

Quality & Compliance
•    Ensure accuracy, professionalism, and confidentiality in all communication.
•    Follow company policies, procedures, and workflow expectations with no error. 

Skills & Requirements
Essential:
•    Strong written communication and attention to detail.
•    Excellent organisational and time-management skills.
•    Ability to prioritise tasks in a fast-paced environment.
•    Competent with email systems (e.g., Outlook, Gmail) and office software.
•    Ability to work independently with minimal supervision.

Desirable:
•    Experience in administration, customer service, or coordination roles.
•    Familiarity with insurance, trades, or building industry workflows (optional).
•    Ability to adapt quickly and handle multiple inboxes simultaneously.
Personal Attributes
•    Reliable, proactive, and able to take initiative.
•    Professional and polite communication style.
•    Strong problem-solving skills.
•    Ability to maintain confidentiality and handle sensitive information.

Performance Expectations
•    Inbox response and organization targets met consistently.
•    Zero unaddressed, missed emails or overdue emails due to oversight.
•    Professional communication standards upheld at all times.
•    Contribution to smoother workflow and improved team efficiency.