Schedule: Monday to Friday, 8:00 AM – 4:00 PM includes 30-minute unpaid break Victoria, AU Time (7.5 hours a day/37.5 hours per week)

Job Overview

The Email Management & Administration Support is responsible for efficiently managing and organizing the company’s shared and individual inboxes. This role ensures all incoming communication is actioned in a timely, accurate, and professional manner. The position plays a key role in supporting daily operations by improving workflow, maintaining communication standards, and ensuring nothing is overlooked.

Key Responsibilities:

Inbox Management

• Monitor, sort, and prioritise incoming emails across one inbox.
• Identify urgent, high-priority, or time-sensitive emails and escalate appropriately.
• Assign emails to the correct team member or department for action.
• Flag, file, archive, or categorise emails for improved organisation and workflow.
• Ensure inboxes remain organised, up-to-date, and manageable at all times.

Quality & Compliance

• Ensure accuracy, professionalism, and confidentiality in all communication.
• Follow company policies, procedures, and workflow expectations with no error. 

Skills & Requirements

• Strong written communication and attention to detail.
• Excellent organisational and time-management skills.
• Ability to prioritise tasks in a fast-paced environment.
• Competent with email systems (e.g., Outlook, Gmail) and office software.
• Experience in administration, customer service, or coordination roles.
• Familiarity with insurance, trades, or building industry workflows (optional).

Performance Expectations

• Inbox response and organization targets met consistently.

• Zero unaddressed, missed emails or overdue emails due to oversight.

• Professional communication standards upheld at all times.

• Contribution to smoother workflow and improved team efficiency.

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

 

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