• Mondays to Fridays, 3:00 pm to 12:00 am
• With 1-hour unpaid break
• Client time zone: Pacific Time (Redding, CA)

 

 

Key Responsibilities:

• Monitor, troubleshoot, and resolve network and collaboration issues across multiple client environments
• Configure, manage, and support Cisco network devices, including routers, switches, and firewalls
• Administer and troubleshoot Cisco Collaboration platforms such as CUCM (Call Manager), Unity, Jabber, Webex, etc.
• Perform routine network and collaboration system maintenance, health checks, and upgrades
• Serve as the primary escalation point for advanced issues, executing solutions without reliance on L1/L2 support
• Collaborate with cross-functional teams to escalate and resolve critical incidents when necessary
• Maintain detailed documentation of systems, incidents, and resolutions
• Assist with onboarding and supporting new clients or network environments
• Drive proactive improvements to ensure uptime and service quality

Requirements:

• 5+ years of experience as a NOC Engineer, Network Engineer, or similar role
• Cisco certifications CCNP is mandatory
• Strong hands-on experience with Cisco Collaboration platforms (CUCM, Unity, Jabber, Webex, etc.)
• Proven expertise with Cisco networking devices (routing, switching, firewalls)
• Proficiency in monitoring tools, ticketing systems, and remote access tools
• Strong understanding of network protocols, troubleshooting methodologies, and escalation management
• Excellent written and verbal communication skills
• Ability to work independently and resolve high-level escalations with minimal supervision
• Reliable high-speed internet and a quiet home office environment

Preferred Skills:

• Experience with VoIP troubleshooting and QoS configuration
• Familiarity with other collaboration tools or third-party integrations
• Exposure to multi-tenant environments or managed service provider (MSP) setups

 

Independent Contractor Perks: 

• Health insurance coverage

• Permanent work from home

• Immediate hiring

• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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