Work Schedule:

• 1x person Mon-Fri 9 am-6 pm AWST includes 1hr unpaid break

• 1x person Sat-Wed 9 am-6 pm AWST  includes 1hr unpaid break

 

Job Description: 

You’ll be the first point of contact for patients navigating their orthodontic journey, providing essential support through cutting-edge healthcare technology. This role puts you at the center of patient care, where your communication skills directly impact treatment outcomes and patient satisfaction. You’ll work with a tiered support system that handles high-volume patient interactions efficiently while ensuring complex cases receive specialized attention.

Responsibilities:

• Respond to patient inquiries and provide support through the company’s mobile app chat function
• Handle general patient questions using established protocols and templated responses
• Escalate complex cases and phone call requests to specialized treatment coordinators
• Make outbound calls to dental clinics to verify appointment availability and scheduling
• Manage patient complaints and concerns through professional written communication
• Maintain accurate records of all patient interactions and communications
• Collaborate with treatment coordinators and team members across multiple time zones
• Follow healthcare compliance protocols and maintain patient confidentiality standards

Requirements:

• Excellent written English communication skills with impeccable grammar and spelling
• Customer service experience with demonstrated ability to handle patient inquiries professionally
• Comfortable working with technology platforms, mobile applications, and digital communication tools
• Strong attention to detail for accurate patient communication and record-keeping
• Ability to work independently in a remote environment with reliable internet connection
• Empathy and patience when dealing with healthcare-related concerns and questions
• Bonus if you have healthcare, medical, or dental industry background
• It helps if you have experience with chat-based customer support platforms

Why Join This Team?:

• Remote-first company with flexible work arrangements and global team collaboration
• Healthcare technology sector with meaningful impact on patient outcomes and experiences
• Growth opportunities across multiple roles including social media, marketing, and video editing
• Competitive compensation with comprehensive benefits and health insurance coverage
• Expansion into new markets including the US, offering career advancement potential
• Supportive team environment with established processes and comprehensive training programs

Independent Contractor Perks:

• Health Insurance coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job