Job Overview 

We are looking for a dependable Administrative & Guest Support Coordinator to provide part-time remote support for scheduling, guest communication, and daily operations. This role focuses on managing appointments, handling guest and staff inquiries via phone, email, text, and chat, and ensuring smooth coordination when delays, cancellations, or schedule changes.

Schedule: 

• Sundays 10am-6pm (unpaid 30 min break) - 7.5 hrs

• Mondays 10am-7pm (unpaid 30 min break) - 8.5 hrs

• Total hrs: 16

• Take guest appointments, manage inquiries, and update schedules.
  
• Contact guests running late for status updates.
  
• Inform guests if staff is delayed.
  
• Provide support for client and staff inquiries via email, text, and live chat
  
• Follow up with guests when delays occur (both guests and staff).
  
• Process guest feedback and complete the necessary protocol (e.g., guest feedback form).
• Reach out to guests to gather feedback on recent experiences.
• Leverage Zenoti’s texting options for promotions instead of outbound calling.
  
• Adjust staff schedules based on client requests and staff updates
  
• Manage rescheduling due to guest/staff delays or cancellations.
  
• Oversee shift swap processing and HR document requests
  
• Process Google Forms such as shift swaps or HR-related document requests.
  
• Prepare sales documents, proposals, and presentations.
  
• Assist with sales initiatives and industry training-related content.
  
• Schedule and screen potential interview candidates with Manpreet.
  
• Assist with administrative tasks related to invoicing and refund/void authorizations.
  
• Determine if authorization tasks (e.g., refunds, voids) should remain in-country only.
  
• Conduct inventory audits, track inventory data, and create inventory reports.
  
• Handle tasks like packing slips, processing orders, and creating purchase orders in Zenoti.
  

Requirements:

• Strong written English proficiency and effective verbal communication skills.

• Demonstrated reliability with a keen attention to detail.

• Basic proficiency in Excel and other MS Office tools.

• Quick learner with the ability to adapt to changing tasks and priorities.

• Technical proficiency, including familiarity with G-suite and other online tools.

• Experience in handling voice interactions with a focus on customer satisfaction.

Highly Regarded Skills and Experience:

• Prior experience in a similar administrative or support role with voice interactions.

• Familiarity with cloud storage solutions like Google Drive or Dropbox.

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job