Schedule: Monday – Friday 9:00 AM – 6:00 PM CST
Status: Full-Time (40 hours/week) with 1-hour unpaid break
Overview
A fast-growing eCommerce brand that has recently expanded into major wholesale distribution channels. We are looking for a versatile, proactive team member to bridge the gap between our marketing efforts and our operational backend.
The Role
This is a role that requires a "get-it-done" attitude. You will be responsible for executing high-level email/SMS marketing strategies while ensuring our administrative and wholesale data stays accurate. One hour you might be segmenting a Klaviyo list, and the next, you might be assisting our sales team by uploading insurance docs for a new wholesale partner.
Key Responsibilities
-
Build and schedule daily/weekly email and SMS campaigns. You must be able to "think ahead," ensuring all assets are ready well before launch dates.
-
Manage complex segmentation in Klaviyo based on AOV, purchase history (60/90 days), age groups, and acquisition source.
-
Optimize Post-Purchase, Exit-Intent, Abandonment, and Retention flows.
-
Handle graphic layout and design for campaigns to ensure they align with our brand voice.
-
Conduct A/B testing on subject lines, creative, and send times. Monitor Flow vs. Campaign revenue and maintain list hygiene (quarterly sweeps of dead leads).
-
Assist the sales team by uploading insurance certificates and required documentation for new wholesale distribution accounts.
-
Perform data entry and data comparison tasks within our ERP system to ensure inventory and account information is synchronized.
-
Provide high-quality support via phone, email, chat, or text as needed to ensure a seamless customer experience.
Technical Requirements
-
Email/SMS: Klaviyo (Advanced), RIQ (or similar creative email platforms), and ManyChat.
-
eCommerce: Shopify (Backend management).
-
Social & Ads: Meta Business Suite and all social platforms (TikTok, Instagram, X, Reddit, Pinterest).
-
Design: Proficiency in graphic design tools (Canva, Photoshop, etc.) for layout creation.
Skills & Qualifications
-
Ability to tailor messaging based on segments (e.g., professional tone for "school/parent" segments vs. fun/chaotic tone for TikTok fans).
-
Ability to learn and navigate ERP systems and wholesale portals quickly.
-
Fluent written and verbal English skills for customer-facing support.
-
High attention to detail for data entry and document management.
Independent Contractor Perks:
-
Health Insurance coverage for eligible locations
-
Permanent work from home
-
Immediate hiring
-
Steady freelance job