Schedule: 

• Mondays to Fridays, 8:00 am to 5:00 pm
• 40 hours per week
• Client time zone: Pacific Time (British Columbia, Canada)

 

Client Overview: 

Join a growing managed service provider that supports diverse businesses across multiple industries. This small but ambitious company is scaling rapidly and looking for technical talent to help drive its expansion. You’ll be working directly with the business owner in a collaborative environment where your contributions directly impact client satisfaction and company growth.

 

Job Description: 

You’ll be the technical backbone supporting multiple client businesses, solving real-world IT challenges while building lasting relationships. This role offers the perfect blend of technical problem-solving and client interaction, where you’ll take ownership of day-to-day operations and help the business scale. You’ll work independently while having direct access to leadership, making this an ideal opportunity for someone who wants to grow with a company and see the immediate impact of their work.

 

Responsibilities:

• Provide comprehensive IT support to multiple business clients across various industries
• Handle technical troubleshooting and problem resolution for diverse client environments
• Communicate directly with clients via phone to diagnose and resolve technical issues
• Manage day-to-day technical operations across multiple client accounts
• Support managed service provider operations with a focus on client satisfaction
• Work independently to prioritize and resolve technical problems efficiently
• Collaborate directly with business leadership to ensure smooth operations
• Maintain detailed documentation and client communication standards

 

Requirements:

• 3-5 years of IT support experience with strong technical troubleshooting skills
• Excellent English communication abilities, particularly for phone-based client interactions
• Experience working in managed service provider (MSP) environments strongly preferred
• Technical competency appropriate for Tier 1 to Tier 2 support levels
• Ability to work independently and manage multiple client relationships simultaneously
• Strong problem-solving skills and client service orientation
• Reliable internet connection and appropriate hardware setup for remote work
• Bonus if you have experience supporting diverse business environments
• It helps if you’re comfortable adapting to different client systems and workflows

 

Why Join This Team?

• Work directly with business leadership in a small, agile environment
• Opportunity to grow with an expanding company and take on increasing responsibilities
• A diverse client base means varied, interesting technical challenges every day
• Remote work flexibility with the stability of an established MSP
• Clear growth path as the company scales into engineering and project management roles
• Direct impact on client satisfaction and business success

 

Independent Contractor Perks:

• Permanent work from home

• Immediate hiring

• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

45414142212

Apply now. Start helping.