Client Overview

Join a well-established American Heart Association-certified training center that has been empowering healthcare professionals for over 20 years. This growing organization operates 40+ locations nationwide, serving medical students, healthcare professionals, nursing students, and emergency medical technicians who are preparing to save lives in their careers. The company utilizes cutting-edge CPR training technology with individual training stations featuring advanced sensor-equipped machines that provide real-time feedback to students. You’ll be part of a small, dedicated team supporting future healthcare heroes as they obtain the life-saving certifications required for their medical careers.

Job Description

This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing the next generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide.

Responsibilities

• Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements
  
• Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times
  
• Provide technical troubleshooting support for advanced CPR training equipment using remote video systems
  
• Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions
  
• Assist students who need building access guidance or are having difficulty locating their training facilities
  
• Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team
  
• Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience
  
• Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics
  

Requirements

• Excellent English communication skills with clear, professional speaking ability essential for interacting with medical professionals
  
• Tech-savvy with strong ability to learn and troubleshoot technical equipment and software systems
  
• Customer service experience required, with healthcare or medical industry background strongly preferred
  
• Comfortable guiding customers through website navigation and online booking processes
  
• Experience or willingness to learn video-based technical support using camera systems
  
• Ability to quickly learn CPR certification requirements and American Heart Association standards
  
• Strong problem-solving skills and patience when helping students with technical difficulties
  
• Flexibility to work varying schedules including potential weekend coverage as business needs require
  
• Professional demeanor suitable for representing a certified medical training organization to healthcare professionals nationwide