Schedule:
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Monday - Thursday 8 am to 5:30 pm, Friday 8:00 am to 12:00 pm | EST
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Project based job. If the agent does well, it will turn into an FT ongoing role
- You are required to have 2 monitors for this role
Job Overview:
Step into a meaningful role where you’ll be the vital first point of contact for patients seeking healthcare services across a multi-state network. This position offers the perfect blend of healthcare impact and work-life balance, featuring a unique schedule with half-day Fridays and 100% remote flexibility. You’ll use your bilingual skills to serve diverse communities while working with cutting-edge healthcare technology and being part of a close-knit team that’s maintained exceptional stability with virtually no turnover. This is an opportunity to build a long-term career in healthcare while enjoying the benefits of remote work and a schedule that respects your personal time.
Responsibilities:
- Promote and practice the mission and values of the company.
- Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
- Promptly and courteously answer phones and chats, providing warm transfers as needed.
- Complete new patient intake procedures in accordance with departmental protocols.
- Accurately schedule patient appointments per clinic guidelines.
- Verify and update insurance information and patient eligibility using tools such as Availity and portals.
- Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
- Manage follow-up activities related to registration, scheduling, and authorization.
- Accurately process Notices of Eligibility, eFaxes, and referrals.
- Maintain adherence to weekly schedules and responsibilities.
- Participate in patient satisfaction initiatives aimed at improving survey scores.
- Uphold HIPAA standards and safeguard patient privacy.
- Attend 1:1 meetings with management, review call audits, and monitor performance.
- Perform additional duties as assigned.
Requirements:
Education
- High School Diploma or GED required.
Experience
- Minimum of 3 years in healthcare or a related role preferred.
- Experience in customer service and scheduling is strongly desired.
Skills & Competencies:
- Bilingual (Spanish and English) communication skills, both verbal and written.
- Ability to work independently and resolve problems effectively.
- Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
- Familiarity with Softphone Software (e.g., 3CX).
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent attention to detail, including proofreading skills.
- Knowledge of HIPAA regulations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Knowledge of insurance processes preferred
- Must have two monitors to work.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring