Work Schedule:

• Monday–Friday, 9:00 AM–6:00 PM EST (1-hour unpaid break)

Job Description: 

You’ll be the dedicated technical backbone for a scaling team, ensuring seamless operations across a fully distributed workforce. This role offers the autonomy to own all internal IT needs while supporting a company in an exciting growth phase. You’ll work exclusively with this client, providing the responsive support and technical expertise that directly enables their business expansion.

Responsibilities:

• Provide immediate technical support for email, password, and Microsoft ecosystem issues to agents and administrative staff
• Manage user account creation, access control, and onboarding processes during scaling periods
• Maintain and optimize Microsoft Teams and SharePoint environments with extensive data management
• Deliver responsive troubleshooting and technical guidance during business hours
• Support User onboarding processes when multiple new agents join simultaneously
• Ensure reliable technical operations for a fully remote workforce across multiple states
• Proactively maintain system performance and user access across the Microsoft ecosystem

Requirements:

• Strong expertise with Microsoft ecosystem (Teams, SharePoint, Office 365, Exchange)
• Experience with user account management and access control systems
• Proven ability to provide responsive technical support during business hours
• Experience supporting remote teams and distributed workforces
• Excellent troubleshooting skills for email, passwords, and software issues
• Strong communication skills for supporting non-technical users
• Bonus if you have experience with insurance or financial services environments

Why Join This Team?

• Work as their dedicated, exclusive IT specialist (Dedicated service provision for a single client.)
• Support a rapidly scaling company during an exciting growth phase
• Fully remote position with flexible work environment
• Direct impact on business operations and team productivity
• Work with a modern, Microsoft-focused technology stack
• Join a company that values global talent and technical expertise

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring