Schedule:
Client Overview:
Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.
Job Description:
Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. You’ll be part of a dynamic team that values initiative, communication excellence, and a patient-first mindset.
Responsibilities:
- 8:00 am to 7:00 pm, Costa Mesa, CA, Pacific Time (with 1-hour unpaid break
- 40 hours per week, 10 hours a day, 4 days a week
- Day off will rotate and can either be on Wednesday, Thursday, or Friday, depending on the week.
Client Overview:
Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.
Job Description:
Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. You’ll be part of a dynamic team that values initiative, communication excellence, and a patient-first mindset.
Responsibilities:
- Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy
- Manage patient scheduling system to coordinate appointments efficiently
- Process patient inquiries through multiple channels including phone, email, and text messaging
- Conduct insurance verification and benefits coordination
- Execute vital administrative tasks to support practice operations
- Maintain detailed patient records and correspondence
- Coordinate with the medical team to ensure smooth patient care workflow
- Facilitate patient follow-ups and appointment confirmations
- Provide exceptional customer service while maintaining strict patient confidentiality
Requirements
- Proven track record of professional communication skills and phone etiquette
- Must be fluent in speaking Spanish
- Strong multitasking abilities in a fast-paced environment
- Proficiency with computer systems and ability to learn new software platforms
- Previous experience in healthcare administration or customer service preferred
- Excellent organizational and time management skills
- Ability to maintain composure and professionalism in all patient interactions
- Reliable high-speed internet connection and quiet home office space
- Spanish language skills is a MUST
- Must be available during standard business hours (Pacific Time)
- Commitment to patient confidentiality and HIPAA compliance
- Detail-oriented with strong problem-solving abilities
Benefits
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job