Schedule:
Monday to Friday, 4 hours a day flexible within UK business hours

Client Overview
Join a dynamic and growing tax consulting firm that has built its reputation on exceptional client service and expertise in tax advisory services. This established company works exclusively with warm, inbound leads - people who have already expressed genuine interest in their services through their website and referrals. The firm has a no-cold-calling policy, creating a positive work environment where every conversation is with someone who wants to learn more about their services. With comprehensive training programs and established scripts, you’ll have all the tools needed to succeed while representing a respected brand in the tax consulting industry.

Job Description
Take on an exciting client-facing role where you’ll be the professional voice of a respected tax consulting firm, engaging with prospective clients and existing customers who are genuinely interested in learning more about the company’s services. You’ll handle warm inbound inquiries, answer questions about firm operations, billing processes, and service offerings, all while following comprehensive training materials and scripts designed for your success. This role offers excellent earning potential through bonus and commission opportunities, plus the satisfaction of helping clients understand how the firm can meet their tax consulting needs.

Responsibilities

• Handle inbound inquiries from website visitors and referrals who have expressed interest in the firm’s services

• Engage with existing clients who have questions about firm operations, billing procedures, and service processes

• Follow comprehensive training scripts and procedures to ensure consistent, professional client interactions

• Answer detailed questions about the firm’s approach to data sharing, billing methods, and service delivery

• Schedule consultations and coordinate follow-up activities as needed

• Maintain accurate records of all client interactions using provided CRM systems

• Collaborate with the tax advisory team to ensure seamless client experiences

Requirements

• Proven experience in sales or customer service roles, with preference for inbound lead management

• Excellent verbal communication skills with a professional, friendly phone manner

• Ability to quickly learn and effectively use provided scripts and training materials

• Strong listening skills and ability to address client concerns with confidence

• Experience with CRM systems and sales tracking tools preferred

• Self-motivated with enthusiasm for earning bonuses and commissions based on performance

• Comfortable working in a structured environment while building genuine client relationships

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Steady freelance job