Overview
Take on a pivotal role as the central coordinator for an expanding service company. You will manage critical communications and daily operations for multiple service teams, acting as the key link between field staff, property managers, and clients. This role is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and maintains exceptional attention to detail and discretion. There is strong growth potential as the organization continues to expand, including opportunities to shape processes and take on increased responsibilities.
Job Highlights
Number of Paid Hours Per Week: 35-40 hr per week
Schedule: Availability during U.S. Eastern Time business hours
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidate must have their own computer, reliable high-speed internet, and a quiet home office setup. They will handle their own benefits and taxes. Professional fees are on hourly rates and depend on your performance in the application process.
Responsibilities
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Serve as the primary point of contact for client communications and service coordination
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Process and manage incoming work orders from multiple property management platforms
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Create and optimize daily service routes for 15+ team members across multiple service lines
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Schedule and confirm appointments for residential and commercial clients
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Manage real-time communication regarding property access and scheduling changes
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Coordinate with field teams to ensure efficient service delivery and issue resolution
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Maintain and update detailed client databases and contact information
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Handle confidential client information including access codes and property details
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Support invoicing and basic administrative tasks
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Provide real-time operational support to field teams
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Assist in developing and implementing new operational procedures as the business grows
Requirements
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Bilingual English and Spanish communication skills (written and verbal)
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Proven experience using virtual communication and messaging platforms
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Strong organizational skills and high attention to detail
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Demonstrated ability to maintain strict confidentiality
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Professional phone manner and strong client service orientation
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Experience with basic database and spreadsheet management
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Self-motivated with the ability to work independently after training
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Quick learner with strong problem-solving abilities
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Comfortable handling multiple communication channels (phone, text, messaging platforms)
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Availability for 2–3 weeks of comprehensive training (2–3 hours daily)
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Availability during U.S. Eastern Time business hours
Independent Contractor Perks
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Permanent work from home
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Immediate hiring
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Steady freelance job
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Comprehensive support for payroll, HR, and IT through BruntWork
- Health Insurance
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, technical check of your computer, and voice recording. Applications with complete requirements will be prioritized.