Schedule: Monday to Friday, 10:00 AM – 6:00 PM EST (Mullica Hill, New Jersey)
Total Weekly Hours: 40 hours

 

The Lead Engagement Specialist is the first point of contact for homeowners facing complex property situations. This role is responsible for engaging distressed homeowners, probate executors, and multi-heir families to convert warm leads into qualified appointments for the acquisitions team.

This is a performance-based role with bonus compensation tied to results. The ideal candidate thrives in a metrics-driven environment and can navigate emotionally charged conversations with empathy, professionalism, and confidence.

Our client is a tech-enabled real estate acquisitions team providing solutions for homeowners facing foreclosure and probate situations across multiple U.S. states. They leverage AI and automation for lead generation and personalized outreach, allowing their team to focus on what matters most—building genuine connections with homeowners who need help.

 

Our Core Values

• Systems Over Chaos: Strong processes beat individual heroics. We build repeatable systems that scale.

• Speed with Precision: We move urgently without cutting corners. Speed wins deals.

• Solve Hard Problems: We don’t shy away from complex deals. If it’s messy, we figure it out.

• Data-Driven Decisions: We use data, automation, and metrics to drive results.

• Own the Outcome: We do what we commit to—no excuses, no surprises.

 

Responsibilities

Lead Engagement & Appointment Setting

• Execute daily outreach through calls, SMS, and voicemail drops using CRM and automation systems

• Engage inbound leads quickly, maximizing conversion during peak interest windows

• Systematically work aged leads, re-engaging homeowners whose situations may have changed

• Generate 8–12 qualified appointments per week that show up for scheduled calls

• Follow structured talk tracks while adapting naturally to each homeowner’s unique situation

• Maintain detailed CRM notes to ensure seamless handoff to the acquisitions team

High-Emotion Conversation Management

• Handle sensitive conversations with homeowners facing foreclosure, probate, or family disputes

• Ask strategic discovery questions to uncover motivation, timelines, and decision-making authority

• De-escalate difficult situations professionally when homeowners are frustrated or emotional

• Identify qualified leads (motivation + timeline + authority) versus leads to nurture for later

• Build genuine trust that positions the company as a solution-oriented partner, not a predatory investor

Performance Tracking & Continuous Improvement

• Track personal performance metrics daily and identify patterns that improve conversion rates

• Document common objections and effective responses to strengthen the team knowledge base

• Provide feedback on lead quality, timing, and messaging to improve outreach systems

• Collaborate with the team to turn successful approaches into standardized operating procedures

 

Requirements

Required Skills & Experience

• Previous experience in appointment setting, sales, or customer-facing roles

• Excellent verbal communication skills with a clear, professional phone presence

• Strong ability to build rapport quickly and handle objections with empathy

• Comfortable using CRM systems and basic technology tools

• Strong organizational skills and attention to detail for accurate record-keeping

• Self-motivated and able to work independently in a remote environment

• Resilient mindset with the ability to handle rejection and maintain a positive attitude

 

Preferred Qualifications

• Experience in real estate, mortgage, or financial services industries

• Familiarity with foreclosure or probate processes

• Experience with GoHighLevel or similar CRM platforms

• Proven track record of meeting or exceeding appointment-setting targets

 

Independent Contractor Perks

• Commissions provided for meeting monthly targets

• HMO coverage (available in eligible locations)

• Permanent work-from-home setup

• Immediate hiring