Schedule:

• Monday to Friday 08:30 – 17:00 (Sydney Time), excluding public holidays

• Total Weekly Hours: 40 hours

The Release & Deployment Manager owns and orchestrates the end-to-end release and deployment lifecycle of a mature SaaS platform across web and mobile applications. This role is critical in ensuring seamless software rollouts for new customer onboarding, existing customer upgrades, and paid feature developments—while balancing competing priorities, support demands, and quality standards.

Operating in a fast-paced, high-accountability environment, you will manage multiple concurrent paid developments, an active defect pipeline of varying severity, and a steady cadence of new customer deployments each quarter. While deployment processes are well documented, this role requires a seasoned professional who can operate confidently under pressure, make sound trade-off decisions, and maintain delivery momentum without compromising quality or customer experience.

This position serves as the central coordination point between Sales, Support, Engineering, QA, and Leadership, ensuring alignment on scope, timelines, risks, and customer-facing commitments.

 

Responsibilities

Release & Deployment Management

• Own and manage the full release and deployment lifecycle for new customer implementations, version upgrades, and paid developments across web and mobile platforms

• Plan, schedule, and coordinate deployments to ensure predictable, high-quality releases

• Facilitate structured rollout plans, including readiness checks, risk identification, and mitigation strategies

Project & Stakeholder Management

• Project-manage multiple concurrent deployment initiatives with tight and competing deadlines

• Lead regular status and deployment meetings, clearly surfacing risks, blockers, and dependencies

• Act as the primary liaison between Sales and Technical teams, aligning commercial deadlines with realistic delivery timelines

• Drive pragmatic “give-and-get” discussions to resolve scope, priority, or timeline conflicts

Delivery Governance & Accountability

• Hold developers, testers, and ticket owners accountable for delivery commitments and quality standards

• Participate in daily technical stand-ups to prioritise work, track progress, and remove impediments

• Ensure a consistent flow of work from analysis through development, testing, release, and customer sign-off

Customer & Communication Management

• Communicate customer-facing updates, release notes, delays, and risks clearly, professionally, and proactively

• Ensure customer expectations are effectively managed throughout deployments and support-driven releases

Process Improvement & Documentation

• Continuously identify opportunities to streamline, improve, and automate release and deployment workflows

• Maintain accurate and up-to-date documentation across delivery tools, including JIRA, Confluence, CRM platforms, and Microsoft Office

• Contribute to the evolution of release governance, tooling, and best practices

Leadership Collaboration

• Work closely with senior leadership (CTO, Support Lead, Sales Lead) to balance support demand, paid development priorities, and new customer deployments

• Provide data-driven insights to support prioritisation, forecasting, and capacity planning decisions

 

Requirements

Required Experience & Skills

• 8–10+ years of experience in SaaS project management, software delivery, release management, deployment management, or a closely related role

• Proven success delivering complex software releases while balancing speed, quality, and stakeholder expectations

• Demonstrated ability to manage multiple deployment streams concurrently under tight timelines

• Strong understanding of SaaS delivery lifecycles, including analysis, development, testing, release, and post-deployment support

• Exceptional written and verbal communication skills, particularly in high-stakes or complex scenarios

• Highly detail-oriented with a proactive approach to risk identification and mitigation

• Strong negotiation and influence skills with the ability to drive outcomes without sacrificing quality

• Fair, pragmatic, and solutions-oriented mindset with sound judgment on trade-offs

• High proficiency in JIRA, Confluence, and Microsoft Office

• Strong commitment to continuous improvement and process optimisation

• Ability to coordinate effectively across technical and non-technical stakeholders

• Self-driven, accountable, and comfortable operating with minimal supervision

Nice-to-Have

• Experience in fleet management, transport, engineering, leasing, or other operationally complex industries

• Exposure to both web and mobile application deployment environments

 

Reporting Line & Performance Expectations

This role reports directly to senior leadership and is considered strategically critical to the organisation’s delivery capability.

Due to the complexity and impact of the position, a six-month probation period applies. Compensation and progression will be reviewed at the end of probation, with scope for adjustment based on performance, impact, and demonstrated ownership.

 

Independent Contractor Perks

• HMO coverage (available in eligible locations)

• Permanent work-from-home setup

• Immediate hiring