Schedule: 

• Part-time (20 hours per week) flexible during business hours
• Client Timezone: Australian Western Standard Time (Perth)

Client Overview: 

Join a growing Australian business that specializes in essential home solutions, helping families across Perth with clotheslines and letterboxes. You’ll work with a close-knit team of office staff and field installers, playing a crucial role in managing customer relationships for a company that’s experiencing rapid growth and high demand for its specialized services.

Job Description: 

You’ll be the friendly, knowledgeable voice customers hear when they need help with their home solutions. This role offers the perfect blend of customer service excellence and product expertise, where you’ll learn about specialized products while building meaningful relationships with customers. You’ll work directly with a small, supportive team and have the opportunity to make a real impact on customer satisfaction and business growth.

Responsibilities:

• Respond to customer emails and inquiries about clotheslines and letterboxes with expertise and care
• Handle inbound phone calls from potential and existing customers seeking product guidance
• Provide detailed product information and technical support to help customers make informed decisions
• Support the scheduling team with customer-related administrative tasks
• Learn and master the company’s product lines to deliver accurate, helpful information
• Manage customer follow-ups and ensure exceptional service throughout the customer journey
• Collaborate with the installation team to coordinate customer needs and expectations

Requirements:

• Strong English communication skills with a friendly, professional phone manner
• Customer service experience with ability to handle technical product inquiries
• Willingness to learn about specialized products (clotheslines and letterboxes) through comprehensive training
• Comfortable managing both phone and email communications efficiently
• Bonus if you have experience with CRM systems or scheduling software
• It helps if you have experience in home improvement, retail, or technical product support

Why Join This Team?:

• Work with modern integrated systems (Xero and Arrowflow CRM) in a tech-forward environment
• Comprehensive product training provided to set you up for success
• Direct impact on a growing business with opportunities for increased hours and responsibility
• Supportive small team environment where your contributions are valued and recognized
• Stable, established business with consistent customer demand
• Flexible remote work arrangement with Australian timezone alignment

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring

Apply now. Start helping.