About Us:
We are a dedicated Australian pharmacy service focused on making life easier for people who need extra support. Many of our customers find it difficult to access a physical chemist due to health or caregiving responsibilities. We provide a vital service: home delivery of pharmacy needs, including prescription pickups from doctors when required. Our mission is simple to deliver exceptional customer experiences and support.
Role Overview:
We’re urgently seeking a motivated and experienced Full-Time Remote Customer Support Specialist to join our customer support team. You will manage order processing, live chats, inbound/outbound calls, and online pharmacy/prescription requests via Zoom Contact Centre and our internal dashboard.
Your role includes outbound calls to local pharmacies to prompt timely preparation and delivery of orders. You will work closely with team leaders and collaborate internally via Slack to provide excellent service and maintain smooth workflows.
Key Responsibilities:
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Manage inbound and outbound customer support via live chat, email, and phone
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Make outbound calls to local pharmacies to follow up on order preparation and delivery
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Process and price pharmacy requests accurately and promptly using in-house systems
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Guide customers through our service process with empathy and clarity
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Collaborate and share knowledge with your team to ensure seamless service delivery
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Participate in ongoing training and adapt to new technology tools
What We Offer:
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Full-time remote role (minimum 35-40 hours per week)
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Flexible rotating fortnightly roster covering Monday to Sunday, 9:00 AM – 9:00 PM (Australian Eastern Daylight Time)
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Opportunity to nominate preferred shifts wherever possible
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Work-from-home convenience with all equipment provided
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Structured training and ongoing support, with supervisors and team leaders available to assist
Candidate Requirements:
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2 to 5 years of experience in customer support or a related field
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Pharmacy or medical-related customer service experience is preferred but not mandatory
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Excellent communication skills across phone, chat, and email
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Comfortable using Zoom Contact Centre, Slack, and proprietary dashboards
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Strong empathy, resilience under pressure, and a solution-focused mindset
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Ability to work independently and as part of a smaller, rostered team environment
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
44982483853