Responsibilities

• Respond to customer inquiries via chat, email, and social media

• Handle order tracking, delivery, and returns in a professional manner

• Manage calendars, appointments, and task follow-ups

• Organize and maintain files, trackers, and brand documents

• Support email marketing: newsletters, bulk campaigns, follow-ups, and database management

• Engage in social media community management: reply to comments, DMs, and inquiries; support influencer/collaborator responses; basic outreach and engagement

• Provide general admin support and assist with research or coordination tasks as needed

What We Offer

• Clear SOPs, training, and regular check-ins

• Opportunity to support a growing, creative brand

• Respectful, supportive, and collaborative work culture

Requirements

• Strong background in customer service and admin support

• Proven experience in social media community engagement (Instagram, LinkedIn, etc.)

• Experience in email marketing tools/CRMs (newsletters, bulk sends, contact lists)

• Excellent written and spoken English

• Organized, reliable, and detail-oriented

• Familiar with Google Workspace and Gmail

• Bonus: Canva or other basic editing/design tools

Independent Contractor Perks

• HMO Coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 44982422793