Job Highlights:
- Contract type: Independent Contractor
- Schedule: 40 hours per week; 9 AM to 6 PM Monday to Friday
Client Timezone: UK
Client Overview
Join a dynamic global merchandise company that operates cutting-edge manufacturing facilities across the UK and America. This innovative organization serves diverse clients by providing comprehensive e-commerce solutions, from product manufacturing to complete website management and international operations. With approximately 100 employees worldwide and consistent growth, they’re expanding their operations through strategic offshore partnerships. This is an exciting opportunity to be part of a pilot program that could lead to significant team expansion and career growth opportunities.
Job Description
Step into a pivotal role supporting customers for a thriving merchandise company that’s revolutionizing how businesses handle their e-commerce operations. You’ll be the frontline of customer satisfaction, working with established teams across two continents while helping to pioneer the company’s first offshore staffing initiative. This position offers the unique opportunity to work UK hours while being part of an innovative pilot program, with direct mentorship from experienced UK-based managers and the potential to grow with an expanding global operation.
Responsibilities
- Manage customer inquiries exclusively through email using the industry-standard Zendesk ticketing system
- Provide expert support for customers using Shopify e-commerce platform
- Master the company’s proprietary software system “Podos” with comprehensive training provided
- Collaborate directly with the UK-based customer service manager for guidance and development
- Support both UK and American customer bases with professional, timely responses
- Follow the same rigorous training protocols as internal staff members, ensuring seamless integration
- Contribute to the success of a groundbreaking pilot program with expansion potential
Requirements
- Proven experience with Zendesk customer support platform
- Strong background with Shopify or similar e-commerce platforms
- Exceptional written communication skills for professional email correspondence
- Availability to work UK time zone hours (9 AM - 6 PM UK time)
- Enthusiasm for learning new proprietary software systems with provided training
- Previous customer service experience strongly preferred
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent Work from home
- Immediate Hiring
- Steady Freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Job ID: 44453183848