Overview
Join a fast-growing U.S.-based biometric security company that is transforming the personal safety industry with advanced, American-made technology. This role combines customer support and social media engagement, giving you the opportunity to connect with valued customers, provide product guidance, and build community relationships across multiple digital platforms.
Job Highlights
Number of Paid Hours Per Week: 20 Hours / week
Schedule: Monday to Friday, 9:00 AM – 1:00 PM EST
Work Arrangement: Work from Home
Contract: Independent Contractor
Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidate must have their own computer and internet connection. They will handle their own benefits and taxes. Professional fees are based on hourly rates and may vary depending on performance during the application process.
Responsibilities
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Serve as the primary contact for customer inquiries via email, chat, and text
- Phone-based customer communication: Support for inbound/outbound customer calls.
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Provide professional and timely responses to questions about product features, ordering, and troubleshooting
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Manage and respond to direct messages and comments across social media platforms
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Foster community engagement and positive interactions to build brand loyalty
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Perform initial customer support and appropriately triage escalations to internal teams
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Maintain accurate logs and records of all customer interactions
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Manage and process customer return requests
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Monitor and respond to messages received through the company’s text support line
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Support overall customer satisfaction through proactive and consistent communication
Requirements
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At least 1 year of experience in customer support (multi-channel preferred)
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Experience in social media community management
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Excellent written and verbal English communication skills
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Strong attention to detail and record-keeping
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Familiarity with CRM and support software
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Ability to manage multiple communication channels simultaneously
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Customer-first mindset with a calm, professional demeanor
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Tech-savvy and comfortable explaining product features
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Quiet work environment and reliable internet connection
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Willingness to learn and work with technical products
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Experience with social media management tools is a plus
Independent Contractor Perks
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Permanent work from home
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Immediate hiring
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Steady freelance job
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Comprehensive support for payroll, HR, and IT through BruntWork
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, technical check of your equipment, and a voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.