Job Highlights
Contract: Independent Contractor
Schedule:
Contract: Independent Contractor
Schedule:
Shift 1: Monday-Friday 6:30AM-2:00PM Melbourne Time w/ 30min break
Shift 2: Monday-Friday 1:30PM-9PM Melbourne Time w/ 30min break
Job Overview
As a Client Support Specialist, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be responsible for providing exceptional support, resolving inquiries, and building strong relationships with our valued clients. The ideal candidate is customer-focused, possesses excellent communication skills, and has a keen ability to troubleshoot and problem-solve.
As a Client Support Specialist, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be responsible for providing exceptional support, resolving inquiries, and building strong relationships with our valued clients. The ideal candidate is customer-focused, possesses excellent communication skills, and has a keen ability to troubleshoot and problem-solve.
Key Responsibilities
Client Assistance
Respond promptly and professionally to client inquiries via various channels, including email, phone, and live chat.
Provide product information, troubleshoot issues, and offer solutions to meet client needs.
Client Assistance
Respond promptly and professionally to client inquiries via various channels, including email, phone, and live chat.
Provide product information, troubleshoot issues, and offer solutions to meet client needs.
Problem Resolution
Diagnose and resolve client issues, working closely with other departments as necessary to provide comprehensive solutions.
Escalate complex issues to appropriate teams while ensuring clients are kept informed throughout the resolution process.
Relationship Building
Establish and maintain positive relationships with clients to foster loyalty and retention.
Proactively communicate product updates, features, and relevant information to clients.
Documentation
Accurately document and track client interactions in the CRM system.
Create and update support documentation to ensure the team has access to accurate and up-to-date information.
Training and Education
Provide training and guidance to clients on product features and best practices.
Contribute to the development of support resources such as FAQs, tutorials, and knowledge base articles.
Feedback Collection
Gather client feedback and insights to help improve products and services.
Collaborate with internal teams to communicate client needs and suggestions for enhancement.
Requirements
- Bachelor’s degree in a relevant field or equivalent work experience.
- Cryptocurrency experience
- Proven experience in a client support or customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with CRM systems and support tools.
- Ability to work collaboratively in a fast-paced environment.
- Strong attention to detail and organizational skills.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Job ID: 43570931250